1 Data Controller
Valor Ganado, hereinafter "The Company", informs data subjects that it is committed to protecting their privacy and the proper processing of their data in accordance with current legislation in Colombia.
Legal Name
Valor Ganado S.A.S.
Tax ID
900.123.456-7
Principal Address
Carrera 10 # 97A - 13, Torre B, Oficina 202, Bogotá
Legal Email
2 Purpose of Processing
Personal data collected by Valor Ganado is stored, used and processed for the following explicit purposes:
- check_circle Service Provision: User account management, transaction processing and technical support related to our financial services.
- check_circle Legal Compliance: Reporting to regulatory bodies such as the DIAN and the Financial Superintendency when required by law.
- check_circle Security: Identity verification to prevent fraud, money laundering and terrorist financing (SARLAFT).
- check_circle Commercial Communications: Sending information about new products, promotions and newsletters (subject to prior consent).
3 Data Subject Rights (ARCO)
As the owner of your personal data, you have the right to Access, Rectify, Cancel and Oppose the processing of your information. These rights are detailed below:
Access
To know, update and rectify your personal data with the Data Controllers or Processors.
Rectification
To request proof of the authorization granted to the Controller, except when expressly exempted as a requirement.
Cancellation
To revoke authorization and/or request deletion of data when processing does not respect constitutional principles.
Opposition
To access your personal data that has been processed free of charge.
4 Security Measures
Valor Ganado adopts the technical, human and administrative measures necessary to guarantee the security of records, preventing their alteration, loss, consultation, use or unauthorized or fraudulent access.
"We use SSL (Secure Socket Layer) encryption protocols for the transmission of sensitive data and maintain our servers in ISO 27001 certified infrastructure."
5 Cookie Policy
Our website uses first-party and third-party cookies to improve the user experience, analyze traffic and personalize content. By browsing our site, you accept the use of cookies. You can configure your browser to reject all or some cookies, although this may affect the functionality of the platform.
For more information on how to manage your cookie preferences, visit your browser settings (Chrome, Firefox, Safari, Edge).
Contact Channels
To exercise your Habeas Data rights, submit inquiries or complaints, you may contact us through the following official channels. The responsible area will respond within the timeframes established by law.
If you do not receive a satisfactory response, you have the right to appeal to the Superintendency of Industry and Commerce (SIC).